WOODWARD IDS is specialized in the service and maintenance of mechanical and electrical components of systems for power generation and traction. We offer both in-house and on-site repairs. Our qualified development department assists our service group. Our service includes the following:

• Installation and tests
  
• Remote diagnostic and Support
  
• Reporting of failures and repair
  
• Technical support and warranty work
  
• Electrical and mechanical repairs
  
• Inspection and spare part acquisition
  
• Service contracts

Service team GB during an upgrade

WOODWARD IDS takes pride in its personalized service. WOODWARD IDS is especially equipped to repair your power systems because we have an extensive stock of spare parts. We analyze our service reports, downtimes and their sources monthly to ensure our customers are satisfied with our services.

• WOODWARD IDS provides servicing for all regions of the world (i.e. Europe, America, Africa, Asia and Australia)
  
• IDS’s service department reacts within one day and answers technical questions or reacts to technical problems.
• Repair work is generally completed within two business days. Machines are diagnosed within four hours via remote diagnostics and parts are pulled from stock or ordered if necessary.
  
• WOODWARD IDS specializes in providing service to overseas customers in America, Africa, Asia and Australia.
  
• We stock long term components for all of our systems.
• "On duty service" 7/24 is available for an additional fee.
  

Service team at work

WOODWARD IDS focuses on customer's needs and aims to offer a service that clearly sets itself apart from other providers. Our service engineers and products support staff have extensive experience in power motion. With knowledge and technical information accumulated over the 10 years, we are able to assist you with professional service and solve emerging problems.

The WOODWARD IDS service department works to guarantee failure-free operation of the systems. Where necessary, service and maintenance are conducted on-site. This ensures a minimum of downtime and makes an important contribution to investment protection of entire systems.

Service team in Korea

Remote diagnostics

All WOODWARD IDS converter-systems are equipped with a remote diagnostics option so that we are able to observe and check the state of the converter-systems. With this information, the service department is able to react in time.

Remote Diagnostic Center in Zurich

WOODWARD IDS Service is reachable at: